Last Updated: November 05, 2024
Please Read Carefully Before Using This Website and Any Affiliated Software or Services:
RoofOverYourHead Marketing Ltd (the "Company") maintains this site for information and communication purposes. This webpage contains the Terms of Use governing your access to and use of the Rooof website (
https://www.rooof.com/), PostEngine website (
https://www.postengine.com/), (the "Websites") and any associated services (agency posting services, the “Services”) or software applications and browser extensions (the “Software”). If you do not accept these Terms of Use or you do not meet or comply with their provisions, you may not use the Website, Software or Services.
A. TERMS APPLICABLE TO ALL USERS
1. Overview
YOUR USE OF THE WEBSITES, SOFTWARE AND SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTING AND AGREEING TO THESE TERMS OF USE. For users who are not registered with the Websites,Software, or Services, your use of the Websites, Software and Services will be deemed to be an acceptance of the Terms of Use, Section A. For users who are registered with the Websites, Software or Services, your use of the Websites, Software or Services shall (i) be subject to certain designated terms (see Section B below) in addition to those terms applicable to all users and (ii) shall be further conditioned on your navigating through theses websites or by installing our Software or using our Services. IF THESE TERMS OF USE ARE NOT COMPLETELY ACCEPTABLE TO YOU, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THE WEBSITES, SOFTWARE AND SERVICES.
2. Changes to Terms
The Company may, at any time, for any reason and without notice, (i) make changes to the Websites, Software or Services, including its look, feel, format, and content, as well as (ii) the products and/or services as described on the Websites. Any modifications will take effect when posted to the Websites, Software or Services. Therefore, each time you access or use the Websites, Software or Services, you need to review the Terms of Use upon which access and use of the Websites or Software is conditioned. By your continued use of the Websites after changes are posted, you will be deemed to have accepted such changes.
3. Jurisdiction
The Websites, Software or Services are directed to those individuals and entities located in Canada and the United States. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Websites and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on the Websites, Software or Services. The Company makes no representation that the information, opinions, advice or other content on the Websites, Software or Services (collectively, "Content") is appropriate or that its products and services are available outside Canada. Those who choose to access the Websites, Software or Services from other locations do so at their own risk and are responsible for compliance with applicable local laws.
4. Scope of Use and User E-Mail
You are only authorized to view, use, copy for your records and download small portions of the Content (including without limitation text, graphics, software, audio and video files and photos) of the Websites, Software or Services for your informational, non-commercial use, provided that you leave all the copyright notices, including copyright management information, or other proprietary notices intact. You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on the Websites, Software or Services, or the design or layout of the Websites or individual sections of it, in any form or media. The systematic retrieval of data from the Websites is also prohibited. E-mail submissions over the Internet may not be secure and are subject to the risk of interception by third parties. Please consider this fact before e-mailing any information. Also, please consult our Privacy Policy. You agree not to submit or transmit any e-mails or materials through the Websites that: (i) are defamatory, threatening, obscene or harassing, (ii) contain a virus, worm, Trojan horse or any other harmful component, (iii) incorporate copyrighted or other proprietary material of any third party without that party's permission or (iv) otherwise violate any applicable laws. The Company shall not be subject to any obligations of confidentiality regarding any information or materials that you submit online except as specified in these Terms of Use, or as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed or required by law. The commercial use, reproduction, transmission or distribution of any information, software, services or other material available through the Websites without the prior written consent of the Company is strictly prohibited.
5. Copyrights and Trademarks
The materials at the Websites, as well as the organization and layout of the Websites, are copyrighted and are protected by Canadian and international copyright laws and treaty provisions. You may access, download and print materials on the Websites, Software or Services solely for your personal and non-commercial use; however, any print out of the Websites, or portions of the Websites, must include the Company’s copyright notice. No right, title or interest in any of the materials contained on the Websites is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of the Websites; create derivative works from, link to or frame in another website or Browser Extension or Chromium-based application, use on any other website or Browser Extension or Chromium-based application, transfer or sell any information obtained from the Websites without the prior written permission of the Company. Except as expressly provided under the "Scope of Use" Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate the Websites, Software and Services without the prior written permission of Rooof. You may not use a part of the Websites, Software or Services on any other Website, Browser-derivative or Browser Extension, without the Company’s prior written consent. The Company expressly claims copyright over the advertisements and classified postings made by our employees, our contractors, and as generated by our software. The Company respects the intellectual property rights of others and expects our users to do the same. The policy of the Company is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at
info@rooof.com.
6. Links
For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, Rooof does not control or endorse such Websites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within such Websites. Please read the terms and conditions or terms of use policies of any other company or website you may link to from our website. These Terms of Use policy applies only to the Company’s websites and the products and services the Company offers. If you decide to access any of the third party sites linked to the Websites, you do so at your own risk. The Company reserves the right to terminate any link or linking program at any time. The Company disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such sites.
You may not link to the Websites, Software or Services without the Company’s written permission. If you are interested in linking to the Websites or Software, please contact
info@rooof.com.
7. No Unlawful or Prohibited Use
As a condition of your use of the Websites, Software or Services, you warrant to the Company that you will not use the Websites, Software or Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Websites, Software or Services in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Websites, Software or Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
8. Prohibited Users
You are prohibited from visiting, using, downloading, interpreting, loading, referencing, or accepting information from any website, webpage, software, browser extension, browser plugin, browser add-on owned, controlled, or influenced by the Company if you are on of the following:
- A Director, Advisory Director, officer, employee, agent, lawyer, fiduciary of a classified website business or any constituent corporation absorbed in a consolidation or merger, or serves as such with another corporation, or with a partnership, joint venture, trust or other enterprise at the request of a classified website or any such constituent corporation of a classified website business.
- A Director, Advisory Director, officer, employee, agent, fiduciary of a person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act or any constituent corporation absorbed in a consolidation or merger, or serves as such with another corporation, or with a partnership, joint venture, trust or other enterprise at the request of the person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act or any such constituent corporation of a person or corporation that has caused legal action against another under the Computer Fraud and Abuse Act.
- Any person or corporation who will redistribute information from or about the Company to someone in any of the above lists.
- Any person or corporation running a browser extension which interacts with any data or web pages of the Company or held in trust by the Company.
9. Spamming
Gathering email addresses from the Company through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other users is prohibited. Inquiries regarding a commercial relationship with the Company should be directed to:
info@rooof.com.
10. No Warranties
THE WEBSITES, SOFTWARE AND SERVICES, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH THE COMPANY EXPRESSLY DISCLAIMS. THE COMPANY DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE CONTENT, AND THE COMPANY WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY THE COMPANY.
11. Governing Law, Location and Miscellaneous
These Terms of Use shall be governed in all respects by the laws of the Province of British Columbia Canada, without reference to its choice of law rules. If an applicable law is in conflict with any part of the Terms of Use, the Terms of Use will be deemed modified to conform to the law. The other provisions will not be affected by any such modification.
12. Separate Agreements
You may have other agreements with the Company. Those agreements are separate and in addition to these Terms of Use. These Terms of Use do not modify, revise or amend the terms of any other agreements you may have with the Company.
13. No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. The Websites, Software or Services are not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITES, SOFTWARE OR SERVICES IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.
14. Users Disputes
You are solely responsible for your interactions with other users. The Company reserves the right, but has no obligation, to monitor disputes between you and other users.
15. User Submissions And Communications; Public Areas
You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post or is posted on your behalf by our Services; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify the Company or its affiliates for all claims resulting from content you supply. If you make any submission to an area of the Websites, Software or Services accessed or accessible by the public (“Public Area”) or if you submit any business information, idea, concept or invention to the Company by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted the Company a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. The Company may sublicense its rights through multiple tiers of sub-licenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to the Company by email. We try to answer every email in a timely manner, but are not always able to do so. Some of the forums (individual bulletin boards and posts on an affiliated social network, for instance) on the Websites are not moderated or reviewed. Accordingly, users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. The Company has full discretion to delete messages. Users are encouraged to read the specific forum rules displayed in each discussion forum first before participating in that forum. The Company reserves the right (but is not obligated) to do any or all of the following: (a) Record the dialogue in public chat rooms. (b) Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s). (c) Remove communications that are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms of Use. (d) Terminate a Member's access to any or all Public Areas and/or The Company’s Sites upon any breach of these Terms of Use. (e) Monitor, edit, or disclose any communication in the Public Areas. (f) Edit or delete any communication(s) posted on The Company’s Sites, regardless of whether such communication(s) violate these standards. The Company reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. The Company has no liability or responsibility to users of the Company Websites, Software or Services or any other person or entity for performance or non-performance of the aforementioned activities.
16. Arbitration
Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any Company confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to these Terms of Use or the Websites, Software or Services shall be settled by binding arbitration in accordance with the provisions, in effect at the time the proceedings begin, of the Commercial Arbitration Act. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in the province of British Columbia. All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorization of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings. Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.
17. Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. THE COMPANY SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEBSITES, SOFTWARE, SERVICES OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY THE COMPANY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU. DESPITE THE ABOVE, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE OF ACTION YOU TAKE AGAINST US WILL AT ALL TIMES BE LIMITED TO NO MORE THAN YOUR TOTAL PAYMENTS TO THE COMPANY AS A CLIENT WITHIN THE LAST 90 DAYS.
18. No Inducement
You agree that the Company has not induced you to breach a contract or terms of service of any third parties
19. Indemnity
You agree to defend, indemnify, and hold the Company, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.
B. ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS
1. Accounts And Security
The Company does not warrant that the functions contained in the service provided by the Websites, Software or Services will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components. As part of the registration process, each user will select a password (“Password”) and Login Name (“Login Name”) or the Company shall provide one to you. You shall provide the Company with accurate, complete, and updated Account information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Account. You may not: (a) select or use a Login Name of another person with the intent to impersonate that person; (b) use a name subject to the rights of any other person without authorization; (c) use a Login Name that Website, in its sole discretion, deems inappropriate or offensive. You shall notify the Company of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at the Company’s sole discretion, and you may be reported to appropriate law-enforcement agencies.
2. Invoicing and Contracts
1. Cancellation:
Monthly subscriptions: Unless otherwise noted, any monthly subscription agreement may be canceled any time. Cancellation of Software/Services/Products, and last day of billing, shall take effect 30 days after the notice of cancellation is received. Any outstanding account balances will be due at time of cancellation. Subscriptions are non-refundable but transferable with change of management.
Annual subscriptions: Unless otherwise noted, payment is due upon date of service activation. No refunds shall be issued. Annual service contracts that have been paid in full may be transferred for the remainder of the contract term, where there is a change of ownership or property management.
Cancellation of services immediately forfeits any previously negotiated pricing, terms, or services. Reinstatement of services may be subject to an additional setup fee.
In the event of a cancellation of services which is later retracted, the customer agrees to be invoiced and contracted for the entire period of actual usage or contracted period, whichever is larger.
2. Unpaid Invoices:
Any invoice outstanding past 90 days for PostEngine Services will result in the termination of all products (including but not limited to posts, renewals, training, reporting, and support). Any invoice outstanding past 120 days for PostEngine Software will similarly result in the termination of all services (including but not limited to renewals, training, reporting, and support). Please contact invoices@rooof.com for service restoration once the account is paid in full. Please note that check numbers and pictures of checks will not be accepted as proof of payment. To ensure products/services are restored as quickly as possible, we recommend mailing checks through an express courier service or submitting payment through our credit card system or through ACH/Direct Deposit. Please note that if we need to suspend your product/service due to overdue payments you will not receive a credit for the time your account was inactive.
If over 50% of the portfolio is past 90 days overdue for PostEngine Services or 120 days overdue for PostEngine Software, all products and/or services and further onboardings will be suspended until all outstanding payments for all outstanding communities have been received. Please note that check numbers and pictures of checks will not be accepted as proof of payment. To ensure products/services are restored as quickly as possible, we recommend mailing checks through an express courier service or submitting payment through our credit card system or through ACH/Direct Deposit.
3.
Credit/ Overpayments - Refunds:
All overpayments will be added to the appropriate account as a credit. Credits will be applied to any open or upcoming invoices as needed at no charge. Refunds are only processed when requested by the client and are subject to an automatic $25 processing fee. No refunds will be issued for amounts below $35 unless the Company is solely at fault.
Credits may be applied as follows:
- Outstanding invoices for the same property;
- Future invoices for the same property;
- Outstanding invoices for other properties of the same owner;
- Outstanding invoices for canceled subscriptions within the same management company.
Unclaimed credits shall expire after 12 months.
4.
Pricing Updates to Subscription AgreementRooof retains the right to update and amend Subscription Agreements through the addition of addenda with the sole purpose of accurately reflecting any price changes, either annual or ad hoc. Once the client has been informed of an upcoming price change, an addendum will be written and executed by Rooof and attached to the original Subscription Agreement with the client’s implied consent. The pricing terms outlined in the addendum will be incorporated into and become part of the Subscription Agreement, and all other terms and conditions shall remain unchanged.
C. PRIVACY POLICY
1. General
The Company may update this policy at any time, with updates taking effect when you next use our services or after 30 days, whichever is sooner. If the Company or our corporate affiliates are involved in a merger or acquisition, the Company may share personal information with another company, but this policy will continue to apply. Send questions about this policy to customer support at
info@rooof.com.
2. Collection
Information posted on the Company’s Sites is obviously publicly available. Our servers are located in Canada, United States, European Union and elsewhere in the world where the Company has facilities. Therefore, if you choose to provide us with personal information, you are consenting to the Company’s collection, use, disclosure of your personal information and to the transfer and storage of that information on our servers in Canada, United States, the European Union, and elsewhere in the world where the Company has facilities. You also give express permission to the Company to parse, collect, store, and present your relevant data and copyright materials as long as it is for your exclusive benefit. For example, the Company may collect data and Copyright materials visible on classified websites and report upon that data to you so long as it is solely for your benefit, even if the data/information was created before you purchased a subscription of services from the Company; The Company will not redistribute or use that information to the benefit of any other third party.
Essential Information:
The Company collects and stores the following personal information through the use of our software, systems or services: first name, last name, email address, email conversations through
Gmail,
HelpScout, internal databases collectively known as Portal, and
Slack, phone numbers, phone recordings through
RingCentral, physical contact information, and (depending on the service used) sometimes financial information (including credit card and billing information) through
Zoho Books; computer sign-on data, third-party credentials, event logs, logs and statistics on page views, traffic to and from the Company and ad data (all through cookies - you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site); other information, including users IP address and standard web log information.
Third Party Collection:
Based on the third party product used, we may collect the following information: chat conversations through
Chatlio and
Slack, phone recordings through
RingCentral. Information may also be collected by use of screen recordings through
HotJar,
Mixpanel, and/or
Amplitude for software improvement and troubleshooting purposes. Email may pass through intermediaries such as
Amazon Web Services,
Mailgun, and/or
Sendgrid. The information collected by screen recordings may include the name of user's internet service provider, the website from which user visited us from, the parts of our website or software the user is visiting/using including tracking of cursor movements, the date and duration of user's visit, and information from the device (device type, operating system, screen resolution, language, country user is located in, and web browser type). We may also use third party services such as
Google Analytics,
Google AdWords,
Facebook advertising, and
Linkedin Campaign Manager that collect, monitor and analyze our website traffic and overall online marketing efforts. The use of information received from Google APIs will adhere to the
Chrome Web Store User Data Policy, including the
Limited Use requirements.
Use of Artificial Intelligence Tools and Third-Party Services:
You acknowledge and agree that we may utilize artificial intelligence technologies, including but not limited to OpenAI’s ChatGPT and other third-party AI libraries or services, to process, analyze, or otherwise handle data that you provide to us (including any content you upload, transmit, or store through our services). By using our services, you explicitly grant us the right to submit, transfer, and make available your data to such third-party AI tools and platforms for the purpose of providing and improving our services. This may involve transmitting and processing your data on servers and systems not operated by us. We make reasonable efforts to engage reputable third-party AI providers; however, we cannot guarantee the security or privacy practices of these third parties. You acknowledge and accept that your data may be subject to the terms, policies, and practices of these third-party providers, and you consent to any associated risks. If you do not agree to these terms, please refrain from using our services.
Retention:
Telephone recordings are retained for 90 days. Email content is retained for 60 days when delivered by the Company to you as a service. Chat conversations, email addresses, phone numbers, data and statistics are retained for a minimum of seven years.Any information collected during the job application process (including resume, interview data, follow up emails) are retained indefinitely. If you wish to have your information removed, please contact us at
info@rooof.com.
3. Use
The Company uses users' personal information to:
- provide our services;
- training and quality assurance purpose;
- track, confirm and fulfill purchases;
- resolve disputes, collect fees, and troubleshoot problems;
- encourage safe trading and enforce our policies;
- customize, measure, and improve user experience and our services, content, and advertising;
- statistical and overall analysis of business operations;
- deliver targeted marketing, service updates, and promotional offers to you according to your preferences;
- log in to your accounts on your behalf;
- do other things for users as described when the Company collects the information.
4. Disclosure
The Company does not sell or rent personal information to third parties for their marketing or financial purposes without users explicit consent. The Company may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other's rights, or protect anyone's rights, property, or safety. The Company may also share personal information with: corporate affiliates who help detect and prevent potentially illegal acts and provide joint services. (Our corporate affiliates will market only to users who ask them to). The Company does share data indiscriminately with connected corporations as defined by the Canada Revenue Agency.
Service providers who help with our business operations:
Third-party websites or Browser Extension and publishers so ads (or the content of the ads) published on the Company’s Websites can also be published on a broader array of venues or information vehicles.
Communications and email tools: You agree to receive marketing communications from us unless you tell us that you prefer not to receive such communications. If you don't wish to receive marketing communications from us, simply indicate your preference by following directions provided with the communication. You may not use our site or communication tools to harvest addresses, send spam or otherwise breach our Terms of Use or Privacy Policy. The Company may automatically scan and manually filter messages sent via our communication tools for malicious activity or prohibited content, but the Company does not permanently store such messages. The Company reserves the right to delay replies in cases of suspected fraudulent activity or violations of the Company’s Terms of Use and/or to refuse to transmit messages. If you use our tools to send content to a friend, the Company doesn't permanently store your friends' addresses or use or disclose them for marketing purposes. To report spam from other users, please contact customer support at
info@rooof.com.
Access, Modification, and Deletion: You can see, modify or erase most of your personal information by reviewing and modifying your posting or account status page by contacting customer support to review any personal information the Company stores that is not available on the Company. There may be a charge associated with such requests but these will not exceed the amounts permitted by law. The Company retains personal information as permitted by law to resolve disputes, enforce our policies; and prevent bad guys from coming back. While the requirements of
California Consumer Privacy Act (CCPA) do not apply to Rooof’s current operations, we are committed to the proper collection, usage and retention of personal information. Rooof will honour to the best of its ability any privacy requests. If you have further questions, you may contact customer support at: info@rooof.com or write to the Data Controller
RoofOverYourHead Marketing Ltd.
℅ Privacy Policy Requests
PO Box 8265 Victoria Main
Victoria BC V8W 3R9
Canada
However, to the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates.
5. Transfer of Personal Data to the Company’s other Companies
We may share your information with members of the Company’s corporate family to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you've requested their services.
6. Security
The Company uses tools (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure, but the Company makes no guarantees as to their efficacy. We recommend that you have unique and strong passwords for every third party service that you use, including ours.
7. Cookies
7.a. General
The Company or our service providers may use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety. A few important things you should know about cookies are that: the Company offers certain features that are available only through the use of cookies. The Company uses cookies to help identify you and maintain your signed-in status. You are always free to decline cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. For more information on your choices about accepting cookies, consult your browser help function. The Company sometimes works with service providers who may place cookies on your computer to serve and measure the effectiveness of ads on our or our advertising partners' behalf and collect anonymous information about how you use websites or Browser Extensions owned by the Company and its affiliates. This information allows them to help us customize our content and advertising. The Company does not allow these companies to collect any personal information about you using these cookies.
7.b. Retention.com CookiesWhen you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
8. Client Reference
Unless otherwise instructed by you, you agree that the Company may identify you as a recipient of services and use your logo in sales presentations, marketing materials, and press releases.
9. Notices, Credit, and Attribution
- Reverse geocoding services provided by GeoNames.org using data from OpenStreetMap.
Contact us: If you would like to request additional information regarding these Terms of Use, please contact us at
info@rooof.com.
